Refund policy

Returns. You may return an item within 30 days of purchase. To be eligible, it must be unused, in the condition you received it, and in its original packaging.

How to return an item. Email info@lenaturel.co.za with your order number before sending anything. We will reply with the return address and next steps. You can also reach us on WhatsApp at +27 (0)60 526 5307.

Refunds. Once your return arrives, we will inspect it and email you to confirm whether the refund is approved. Approved refunds are credited to your original payment method within 7 working days.

Late or missing refunds. If your refund has not appeared, first check your bank account, then contact your bank or card provider, as processing can take a few days. If you still have not received it, email info@lenaturel.co.za.

Sale items. Only regular-priced items can be refunded. Sale items cannot be refunded.

Damaged or defective items. If an item arrives damaged or defective, email info@lenaturel.co.za within 7 days of delivery with your order number and a photo. We will replace it.

Return shipping. You are responsible for the cost of returning an item, and this cost is non-refundable. Delivery times for replacement items vary by location.