Begin with the products you reach for every day. Natural Wash and Natural Lotion make a simple body-care pairing; a few drops of facial oil complete your face-care ritual. Explore our sets if you would like a collection chosen to work together.

Vitamin C Face Serum is a simple blend of Rosehip, Marula and Argan oils, without added fragrance or essential oils. Helichrysum Face Serum blends Marula, Olive, Kalahari Melon and Baobab oils with Helichrysum and Rose Geranium essential oils for a warm botanical scent. Both are nourishing facial oils; choose according to your preference for an unfragranced or aromatic ritual.

Warm three to five drops between your palms and press gently onto clean face and neck, avoiding the eyes. In the morning, use as the final moisturising step before sunscreen. Follow the directions on your chosen product page.

Buchu Balm is a concentrated balm for dry, rough-feeling areas such as hands and elbows. Warm a small amount between your fingertips, massage onto the area and reapply as needed. Do not apply to broken skin. Available in 30 g and 100 g.

Massage Natural Shampoo into wet hair and scalp, then rinse thoroughly. Follow with Natural Conditioner from mid-lengths to ends, leave briefly and rinse. Both have an earthy botanical aroma of Cape Snowbush, African Wormwood and Rosemary.

Yes. Natural Mist is made for body, linen and living spaces. Shake gently, spray linen from a distance and allow it to dry before contact. Test on an inconspicuous area of fabric first. Avoid the eyes and keep away from heat and open flames.

Yes. Explore our Fynbos Gift Guide and Gifts & Sets. The Fynbos Complete Set includes Wash, Lotion, Shampoo and Conditioner (200 ml each), Vitamin C Face Serum (30 ml) and Buchu Balm (30 g).

The aromatic products in our collection contain botanical essential oils. Depending on the formula, these include Buchu, African Lemon Bush, Cape Snowbush, African Wormwood, Rose Geranium, Rosemary or Helichrysum. Discover their individual character on our Fynbos page.

Fynbos is our inspiration, alongside a wider palette of African and other botanical ingredients. Our formulas also use oils such as Marula, Baobab, Rosehip, Argan and Sweet Almond. Each ingredient has its place; you can find the full list on the individual product page.

Full ingredient lists appear on our product pages. Check the label on the product you receive as well. If you would like help identifying a particular ingredient, email info@lenaturel.co.za with the product name.

Many of our formulas are plant-based, but the collection is not entirely vegan. Buchu Balm and Fynbos Lip Balm contain beeswax, as do sets that include them. Please check the ingredient list of your chosen product or ask us before ordering.

Some do. Our published ingredient lists include preservatives in water-based formulas, including ingredients such as Potassium Sorbate, Sodium Levulinate and Sodium Anisate, depending on the product. We do not describe the whole range as preservative-free. You will find the ingredients for each formula on its product page.

Our Vitamin C Face Serum contains Rosehip, Marula and Argan oils only. It has no added fragrance or essential oils, although the plant oils have their own natural aroma.

Yes. Sweet Almond Oil appears in several formulas, including Buchu Balm, Fynbos Lip Balm, Natural Conditioner and African Body Oil. Our Vitamin C Face Serum contains Argan Oil. If you have an ingredient allergy, review the full ingredient list and ask your healthcare professional about suitability before use.

Le Naturel is a cruelty-free brand. If you need further information about a specific ingredient or our approach, please contact our team.

Start by reviewing the full ingredient list and any ingredients you already know you avoid. Our Vitamin C Face Serum is the option without added fragrance or essential oils. This does not guarantee that it will suit every skin; contact us if you need ingredient information before choosing.

We can help with product details and ingredient lists. For suitability during pregnancy or breastfeeding, for children, or alongside treatment for a skin condition, please share the ingredient list with your healthcare professional before use.

Discontinue use, as directed on our product pages, and contact us with the product name and your order details. We can help identify the formula and discuss the next steps.

Keep products tightly closed, away from direct sunlight and heat. Use clean, dry hands when taking balm from a jar, and avoid adding water to any product. Follow any additional storage instructions on the label.

Please follow the expiry or period-after-opening guidance on your product label. If it is unclear, send us a photograph of the label and batch details so we can advise on that specific product.

Please send us the product name, batch details and a photograph where helpful. If you notice an unexpected change in smell, colour or texture, pause use while we check the details with you.

Our refill range includes Natural Wash, Natural Lotion, Natural Shampoo, Natural Conditioner and Natural Mist. Browse the refill collection for current sizes and availability.

Use a clean, completely dry bottle and refill it with the same product. Avoid mixing formulas or adding water. Close the refill container tightly after use and store it away from direct sunlight. Read more about The Refill Ritual.

A 2 litre refill provides ten 200 ml fills; a 5 litre refill provides twenty-five. For a 500 ml bottle, the same sizes provide four and ten fills respectively.

Yes. Our larger refills suit shared bathrooms and regular replenishment. Visit Hotel Partners or Become a Stockist to enquire about supplying your property.

Keep and refill suitable bottles wherever possible. For packaging you cannot reuse, separate the components and check what your local recycling service accepts; bottles, pumps and closures may need different handling.

Delivery is free on orders of R650 or more. Orders below R650 have a standard courier fee of R99. See our shipping policy for full details.

We pack orders by hand in Wilderness and dispatch within 24–48 hours, Monday to Friday, excluding public holidays. Delivery within South Africa usually takes 2–5 working days after dispatch. Outlying areas, peak periods and courier delays may take longer.

Once your order is on its way, we email a shipping confirmation with tracking details where available. If you cannot find it or your parcel is delayed, email info@lenaturel.co.za with your order number.

Contact us as soon as possible with your order number and the change you need. We will help before dispatch where we can; changes cannot be guaranteed once an order is on its way.

Yes. International shipping costs and estimated delivery times are calculated at checkout. Any customs duties, import taxes and handling fees charged by the destination country are the recipient’s responsibility. If your destination is unavailable at checkout, please contact us.

Customers in Europe can visit Le Naturel Europe for its collection, delivery destinations and current dispatch information. Please use that store’s product details and policies when ordering there.

Our published returns policy allows unused products to be returned within 30 days of purchase, in their original condition and packaging. Email info@lenaturel.co.za with your order number before sending anything; we will provide the return address and instructions. Please read the full refund policy for conditions and exclusions.

Email info@lenaturel.co.za within 7 days of delivery with your order number and a photograph. Under our published policy, we will replace damaged or defective items. If an item is missing or incorrect, contact us with the order details so we can help.

Once a return arrives, we inspect it and email to confirm whether a refund is approved. Approved refunds are credited to the original payment method within 7 working days. Your bank or card provider may need additional processing time.

Under our published returns policy, the customer pays the return shipping cost and this cost is non-refundable. Please contact us before arranging a return, particularly if an item arrived damaged or defective.

Our South African collection is made by hand in small batches in Wilderness on the Garden Route. Founded by Love Wild in Franschhoek in 2017, Le Naturel grew from a love of South Africa’s aromatic plants. Read Our Story.

Visit our Store Locator to find a stockist. We recommend contacting the store before visiting to check availability of your favourite product.

We welcome enquiries from independent shops, spas, guesthouses and hotels. Visit Become a Stockist or Hotel Partners, or email us with your business name, location and the products you are interested in.

Our workshop at 65 Bitou Road, Wilderness, Western Cape is not open to visitors. Please shop online or visit one of our stockists.

Email info@lenaturel.co.za or message us on WhatsApp: +27 (0)60 526 5307. Our hours are Monday to Friday, 09:00–17:00, South African time. We aim to reply within 24 hours. You can also use our contact form.