Dispatch. Every order is packed by hand in Wilderness on the Garden Route and dispatched within 24 to 48 hours (Monday to Friday, excluding public holidays). Once your order is on its way, we'll email you a shipping confirmation with tracking details where available.
Delivery in South Africa. Delivery usually takes 2 to 5 working days after dispatch. Main centres are typically quicker; outlying and rural areas can take longer.
Delivery fees in South Africa. Delivery is free on orders of R650 or more. Orders under R650 have a standard courier fee of R99.
International orders. Shipping costs and estimated delivery times are calculated at checkout. Customs duties, import taxes and handling fees charged by your country are the responsibility of the recipient. Customers in Europe can also order from our European store at le-naturel.eu.
Address details. Please check your delivery address and phone number carefully at checkout. If you notice a mistake, email us as soon as possible and we'll correct it before dispatch where we can.
Delays. Courier delays outside our control can happen, especially in peak seasons and over public holidays. If your order hasn't arrived within the expected time, contact us and we'll follow up with the courier.
Questions. Email info@lenaturel.co.za or WhatsApp +27 (0)60 526 5307, Monday to Friday, 9am to 5pm. We reply within 24 hours.